FAQ

Frequently Asked Questions

Have a question? We’ve got answers. If you can’t find what you’re looking for, feel free to contact us at support@ceppra.shop.

Orders

How do I place an order?

Simply browse our Men’s or Women’s collection, select your size and color, and click “Add to Cart.” When you’re ready, proceed to checkout and complete your payment securely.

Can I modify or cancel my order after placing it?

You may cancel or modify your order before it has been processed for shipment. Please contact us immediately at support@ceppra.shop or call +1 (510) 603-7842 with your Order ID. Once an order has shipped, it cannot be modified or canceled.

How will I know my order was confirmed?

You will receive an order confirmation email shortly after placing your order. If you don’t receive it within 24 hours, please check your spam folder or contact our support team.

Shipping

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

We offer free standard shipping on all US orders. No minimum order required.

How long does delivery take?

Orders are processed within 1–2 business days. Estimated delivery is 7–13 business days from the order date (Monday–Friday, excluding holidays).

How do I track my order?

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier’s system.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of the delivery date. Items must be in new, unworn, and unwashed condition with original tags attached. Please review our full Return & Refund Policy for details.

How do I start a return?

Email us at support@ceppra.shop within 14 days of delivery with your order number and the item(s) you wish to return. Our team will provide return instructions and authorization.

Who pays for return shipping?

If your item is defective, damaged, or incorrect, Ceppra covers the return shipping cost and provides a prepaid label. For returns due to personal preference or sizing, the customer is responsible for return shipping costs.

When will I receive my refund?

Once your return is received and inspected, approved refunds are applied to your original payment method within 10 business days.

Sizing

How do I find my size?

Each product listing includes available sizing information. We recommend reviewing the size details on the product page before ordering. If you have specific questions about fit, contact us before placing your order.

What if the item doesn’t fit?

If the item doesn’t fit, you may return it within 14 days of delivery. Please note that return shipping costs for sizing issues are the customer’s responsibility.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secure and encrypted.

In what currency are prices displayed?

All prices are displayed and charged in US Dollars (USD). Any applicable taxes are shown at checkout before you complete your purchase.

Still Have Questions?

Our support team is happy to help!

  • Email: support@ceppra.shop
  • Phone: +1 (510) 603-7842
  • Address: 401 Gracie Rd, Nevada City, CA 95959, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)