Shipping policy

Shipping Policy

At Ceppra, we are committed to providing clear and transparent shipping information for your fashion orders. We currently ship to customers located within the United States.

Shipping Details

Shipping Rates and Currency

Standard Shipping is free for US orders. All store prices and transactions are displayed and settled in USD. Any applicable sales taxes or related fees are calculated and clearly shown at checkout before you complete payment.

Processing and Delivery Schedule

Daily Cut-Off Time: 5:00 PM Pacific Time, Monday through Friday.

Total Estimated Delivery Time

8–15 business days (including processing time)

Order Processing: Orders placed after 5:00 PM Pacific Time, over weekends, or on US federal holidays begin processing on the next business day.

Delivery Scope: All delivery estimates are calculated in business days, Monday through Friday, excluding weekends and official holidays. Transit times are estimates and may occasionally vary because of shipping-service delays, severe weather, or other unexpected logistics issues.

Delivery and Order Tracking

Shipping Method: Shipping services are selected based on your delivery address and order details.

Tracking Notification: Once your order is dispatched, you will receive an automated shipping confirmation email with your tracking number.

Status Updates: Please allow 24 to 48 hours for the shipping service's system to scan the parcel and update the tracking activity online.

Address Corrections

Please verify your full delivery address carefully before completing checkout.

12-Hour Window: If you notice an error in your shipping information, contact support@ceppra.shop within 12 hours of placing your order.

Order Status: We will make reasonable efforts to help with address corrections, but changes cannot be guaranteed once an order has started processing or has been handed over to the shipping service.

Damaged, Lost, or Missing Packages

Damaged on Arrival: If an item arrives visibly damaged, take clear photos of the outer packaging and the damaged merchandise, then contact support@ceppra.shop as soon as possible.

Marked Delivered but Not Found: If tracking indicates that your package was delivered but you cannot find it, contact us within 7 business days. We will review the shipment records and contact the shipping service to investigate and provide next steps.

Business Contact Information

• Store Name: Ceppra
• Email: support@ceppra.shop
• Phone: +1 (510) 603-7842
• Address: 401 Gracie Rd, Nevada City, CA 95959, United States
• Support Hours: Monday through Friday, 9:00 AM–5:00 PM Pacific Time (PT)