Refund policy
Return & Refund Policy
At Ceppra, we want you to be completely satisfied with your purchase. If your item does not fit quite right or is not what you expected, we offer a clear, transparent return and cancellation process.
| Policy Feature | Details |
|---|---|
| Return Window | 30 days from delivery date |
| Restocking Fee | $0.00 (No fee) |
| Return Method | By mail |
| Defective / Damaged Items | Return shipping covered by Ceppra (Prepaid label provided) |
| Change of Mind / Sizing | Customer covers return shipping postage |
| Refund Processing | 10 business days to original payment method |
Order Cancellation
Before Shipment: You may cancel your order before it has been processed for shipment. Contact us immediately at support@ceppra.shop or +1 (510) 603-7842 with your Order ID. If the order has not yet shipped, we will issue a full refund.
After Shipment: Once an order is handed to the carrier, it cannot be canceled in transit. You may request a return upon delivery in accordance with our 14-day return window.
Return Window & Eligibility
30-Day Limit: Returns must be initiated within 30 days from the date the carrier marks the package as delivered.
Condition: To qualify for a return, items must be in new, unworn, and unwashed condition, with all original tags attached and in their original packaging.
Non-Returnable Items: For sanitary reasons, intimate apparel, swimwear, and items marked Final Sale cannot be returned unless they arrive damaged or defective.
Return Method & Process
All returns are accepted by mail. Follow these steps to complete a return:
- Submit Request: Email support@ceppra.shop within 14 days of delivery. Include your Order Number and specify which item(s) you wish to return.
- Provide Documentation: For defective, damaged, or incorrect items, attach clear photos demonstrating the issue.
- Receive Authorization: Our support team will provide return instructions, a Return Authorization, and the designated return address. (Do not send packages back to the original sender address without prior authorization.)
- Ship Item: Pack the item securely and send it to the designated facility using the instructions provided.
Return Fees & Shipping Costs
Restocking Fee: $0.00 — Ceppra never charges restocking fees.
Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, Ceppra covers the return shipping cost and provides a prepaid return shipping label.
Customer Remorse, Change of Mind, or Sizing: If you return an item due to personal preference, a change of mind, or choosing the wrong size, you are responsible for the actual return shipping costs.
Refund Timeline
Inspection: Once your return arrives at our designated facility and passes inspection, you will receive a notification email.
Payment Credit: Approved refunds will be automatically applied to your original payment method.
Settlement Time: Please allow 10 business days for your financial institution to process and post the refund to your statement.
Exchanges
The fastest way to exchange an item is to request a return for the original item and place a new order online once your return request is authorized.
Business Contact Information
- Store Name: Ceppra
- Email: support@ceppra.shop
- Phone: +1 (510) 603-7842
- Business Address: 401 Gracie Rd, Nevada City, CA 95959, United States
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)